Privacy policy

PRIVACY POLICY

CALIBREX INC. (“CALIBREX”, “We”, “Us” or “Our”) is committed to protecting and respecting your privacy. This Privacy Policy applies to all users of our App, Site, Device, Service, features or other services, and it is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export and delete your information. 

We advise you to review this Privacy Policy in its entirety before providing any information to us or using our App, Site, Device, Service, features or other services. Capitalized terms that are not defined in this policy have the meaning given to them in the Terms of Use.  Users of our App, Site, Device, Service, features or other services must be over the age of 16 years old.  We do not intentionally collect Personal Information from children or those considered as minors by the laws of each State of the United States.

COLLECTED INFORMATION

We collect information when you create an account and use the App, Site, Device, features or other services, or when you purchase, download and/or operate our Device and/or App. We also collect information contained in the messages you send through our Site, Device and/or App.  We retain the information we collect for as long as necessary to provide our Services and/or operate your Device and App, and we may retain that information beyond that period if necessary for legal, operational or other legitimate reasons. More information about the categories and sources of information is provided below:

  1. Information you choose to provide:
  • Registration information: We collect information when you purchase our Device, and create or update your CALIBREX Account on our Site, Device and/or App. This may include your name, email, phone number, login name and password, address, date of birth, and signature, along with your payment information  You do not need to provide any of the foregoing information to use the App and its features, but you will need to purchase our device in order to use the App features.  Your CALIBREX account may be deleted on the Site and/or the App.
  • Banking information: In the context of purchase transaction of our Device, you will be required to provide payment information including PayPal, Apple Pay, Venmo or other third-party payment information (where required for the purpose of payment).  Your data using Apple Pay may only be shared with third parties to facilitate or improve the delivery of our goods and services.
  • Demographic Data: We may collect demographic information about you, including, but not limited to, through use of surveys to collect demographic information.
  • User Content: We may collect information that you submit when you contact CALIBREX or when you voluntarily submit content to CALIBREX.
  • Profile information: You may choose to submit your name, social media account information, and profile image to CALIBREX.
  • Preferences: You will be required to set your preferences (including opt-in choices and communication preferences), options and settings through your CALIBREX account and/or the App
Information created when you use our services. This may include:

  • Location Information: We may collect your approximate location information as determined through data such as GPS, IP address or WiFi. If you have provided permission for the processing of location data, CALIBREX collects location information when CALIBREX is running in the foreground. You may use CALIBREX without enabling CALIBREX to collect your location information. 

  • Transaction Information: We collect transaction details related to your purchase order details, date and time the transaction was provided, amount charged, and payment method.

  • Usage Information: We collect information about how you interact with our services, device, site and/or App. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services. In some cases, we collect information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

  • Device Information: We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information. [Note: Apple requires data minimization, so anything not relevant to the core functionality of App is not collected]

  • Communications Data: To further develop and improve our services, we may collect information provided. 

  • Health, Fitness and/or Medical Data:  Your data required for the use and operation of our Site, Services and/or App will be stored in and utilized by our Site, Services and/or App for your own optimal use and operation, and may be shared with those third parties who may provide a benefit directly to you provided that our App is submitted by such third parties providing the benefit, and your data is not shared with a non-benefit providing entity.


  1. Information from other sources. This may include:
  • User feedback.
  • Users providing your information in connection with referral programs.
  • Users requesting services on your behalf with your prior permission.
  • Users or others providing information in connection with claims or disputes.
  • CALIBREX business partners through which you create your CALIBREX account.
  • Publicly available sources.
  • Marketing service providers. 
HOW WE USE THE COLLECTED INFORMATION
  1. Providing Services and Features: We use the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
  • Create and update your account.
  • Verify your identity.
  • Process or facilitate payments for those services.
  • Comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies. 
  • Operate, evaluate, or improve our business (including developing new products and services; monitoring, enhancing or improving our systems and services; troubleshoot software bugs; managing our communications; analyzing our products and customer base; performing data analytics; and performing accounting, auditing, and other internal functions). 
  • Respond to your inquiries.
  • Communicate with you about, and administer your participation with our: special events, contests, sweepstakes programs, offers, surveys and market research.
  • Send you promotional materials and other communications.
  • Process your payments.
  1. Safety and Security:  We use your data to help maintain the safety, security and integrity of our services and users. This may include:
  • Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities. This includes processing of such information, in certain countries, to identify practices or patterns that indicate fraud or risk of safety incidents. This may also include information from third parties. In certain cases, such incidents may lead to deactivation by means of an automated decision-making process. Users in the EU have the right to object to this type of processing.
  1. Customer Support: We use the information we collect to assist you when you contact our customer support services, including to:
  • Direct your questions to the appropriate customer support person. 
  • Investigate and address your concerns. 
  • Monitor and improve our customer support responses.
  1. Research and Development: We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
  2. Legal Proceedings and Requirements: We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
DISCLOSURE

We do not disclose personal information we collect about you, except as detailed in this Privacy Policy. We may share the information we collect:


  • With your consent or at your request.
  • Except with Data collected from you via Appla Pay, with service providers or business partners: We share the categories of personal information listed above with service providers and business partners to help us perform business operations and for business purposes, including research, payment processing and transaction fulfillment, database maintenance, administering contests and special offers, technology services, deliveries, email deployment, advertising (in compliance with the Apple Developer Program License Agreement), analytics, measurement, data storage and hosting, disaster recovery, search engine optimization, marketing, and data processing.
  • With the general public when you submit content to a public forum or feature of the Site or the App.
  • With our subsidiaries and affiliates.
  • For legal purposes: We may disclose your information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, and to protect and defend the rights, interests, safety, and security of CALIBREX, the Service, our affiliates, users, or the public. We may also share your information to enforce any terms applicable to the Service, to exercise or defend any legal claims, and comply with any applicable law.
  • When we reasonably believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. 
  • In connection with a sale, merger or other business transfer: We may share your information in connection with a substantial corporate transaction, such as a sale, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.

 

COOKIES, THIRD-PARTY TECHNOLOGIES AND INFORMATION COLLECTED BY AUTOMATIC MEANS 

We may collect information by automated means, which may include cookies, web beacons, web server logs, and mobile SDKs. 

  1. Manner of Data Collection: The information we collect in such manners includes, but is not limited to, IP address, unique device identifier, device characteristics, browser characteristics, operating system and versions, language preferences, referring URLs, information on actions taken on the application, and dates and times of visits to the application. 
  2. Definitions:
  • A “cookie” is a small amount of data generated by a website and saved by your web browser to store information or settings in the browser. 
  • A “web beacon” is a small image file, usually a transparent pixel image used for trafficking purposes. It may be placed in a webpage or HTML email to record when the content was loaded.
  • Software Development Kit (“SDK”) is a collection of software used for developing applications for a specific device or operating system.
  • A “Web Server” is a computer system that hosts websites.
  • “Clickstream Analysis” is the process of collecting, analyzing and reporting aggregate data regarding the pages a website visitor visits, and the order in which those pages are visited. 
  1. Why we use Cookies and other technologies to collect your data:
    • Authentication of application users
    • Remembering users’ preferences and settings
    • Assessing the popularity of content
    • Determining the success of marketing and advertising campaigns
    • Noting site traffic
    • Recording online behaviors, trends and interests of users that interact with our service.
  2. Third-party Analytics
    • We may allow third-party technology to provide analytics services. These third-parties may use cookies, web beacons, SDKs and other methods to identify your device when you visit our site, use our service, use our app, and when you visit other online sites and services. 
    • The information third-party analytic services will collect shall be disclosed to or collected directly by the third-party analytics service providers.

 

YOUR CHOICES & OUR TRANSPARENCY

Privacy Settings: Our app gives users the ability to set or update their location and contacts sharing preferences, as well as their preferences for receiving notifications from CALIBREX. These choices are further described as follows:

  1. Location Information
    • Location data helps improve our services, navigations and customer support.
    • You have the right to enable, disable, or adjust your location information through the privacy settings on the app, as well as the privacy settings on your respective mobile device.
  2. Notifications: 
    • CALIBREX provides users with updates related to your account, which are necessary to using the app and cannot be disabled through any app settings.
    • You may choose the manner in which these notifications are delivered to you through the privacy settings on the app. 
    • You may enable push notifications through the privacy settings in the app.
    • Notifications are also used to inform users of potential discounts and news pertaining to our services. 

Permissions: The vast majority of mobile systems, i.e. iOS, Android, etc., define certain types of device data that apps are unable to access without a user's consent. iOS alerts users the first time our app wants permission to access certain types of data and will let you consent or not consent to that request. Android will notify you of the permission we seek before you first use the app, and your subsequent use of the app constitutes your express consent.

Information Requests: You may request that CALIBREX:

  1. Send you a copy of the information CALIBREX has collected about you.
  2. Correct any inaccurate information that CALIBREX has about you.
  3. Provide a detailed explanation regarding the information CALIBREX has collected about you.

Marketing Opt-Outs: Users may opt out of receiving promotional emails from CALIBREX by following the instructions in those emails and other messages sent by CALIBREX. If you opt out, you may still receive non-promotional messages, such as receipts for use of our service or other information regarding your account.

SECURITY

    1. You post personal data and any other content on the Site and App at your own risk. Although we allow you to set privacy options that limit access to such personal data and other content, please be aware that no security measures are perfect or impenetrable. We cannot control the actions of other users with whom you choose to share your profile and information. Therefore, we cannot and do not guarantee that any content you post on the Site and App will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site and App. You understand and acknowledge that, even after removal, copies of personal data or content may remain viewable in archived pages.
    2. We have implemented appropriate measures to safeguard and help prevent unauthorized access, to maintain data security, and to correctly use the information we collect online. Your personal data visible on the Site and App (such as any public comments posted by you and/or any data in your profile) are accessible to third parties, and you acknowledge and agree that such third parties are able to copy such information to their own websites or other locations.
    3. Your personal data will only be stored for a period necessary for your uses of the Site and App for the purposes as described in this Privacy Policy.
CONTENT REMOVAL FOR USERS UNDER 18

Users of the Service who are California residents and are under 18 years of age may request and obtain removal of User Content and/or other user information they posted by emailing us at info@calibrex.com.  All requests must be labeled "California Removal Request" on the email subject line. All requests must provide a description of the User Content you want removed and information reasonably sufficient to permit us to locate that User Content. We do not accept California Removal Requests via postal mail, telephone, or facsimile. We are not responsible for notices that are not labeled or sent properly, and we may not be able to respond if you do not provide adequate information. Please note that your request does not ensure complete or comprehensive removal of the material. For example, materials that you have posted may be republished or reposted by another user or third party.

MISCELLANEOUS

We reserve the right to amend our Privacy Policy. Amendments will be effective as of the moment of publication on the Site and App. You should check the Site and App regularly for amendments.Our Site and App may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by us.In the event of a transfer of our Site and/or App to a third party, we may transfer to such third party all personal information that we collected about you in accordance with this Privacy Policy. In such an event, users who have provided email addresses to us will be notified when information about those users is transferred and becomes subject to a different privacy policy.We also have Terms of Use that are applicable to your use of the Site and App. In the case of a contradiction between the Terms of Use and this Privacy Policy, this Privacy Policy prevails.This Privacy Policy shall be governed by the laws of the State of New York and submitted to the exclusive jurisdiction of the courts in the State of New York.


If you have any additional questions or requests, you may send an email to info@calibrex.com